The Top 10 Biggest Mistakes to Avoid when Purchasing a New Phone System
All too often we see business that get the wrong solution when they buy a phone system. They make major mistakes that are very costly. So we decided to go over the 10 biggest mistakes so you dont have to make them.
Getting a system that will nott meet your primary needs. (Auto Attendant that does not have enough levels, or the system does not support multiple locations)
Buying too much system. Bells and whistles are nice, but do they solve a business problem?
Buying a system that does not meet your needs, such as support for remote workers.
Overpaying for a system (buying a state-of-the-art PBX when a key system is what your business really needs)
Buying a rare system that no one is around to support.
Buying a system from a company that does not provide good support. Check references and testimonials!
Not planning for growth. Your phone system should expand to meet your line and extension needs for 5 years.
Make sure cabling is included or this could become a surprise extra
If buying Call Recording for dispute resolution or compliance, makes sure the call recordings are encrypted - otherwise they cannot be used in a UK court!
If you want to integrate your customer database or CRM system check with a technical person to ensure the phone system will properly support what you want to do.